Terms and Conditions
Floating Images Hot Air Balloon Flights
Terms & Conditions of Travel & Use
Please take the time to read and understand these Terms and Conditions. If you have any concerns or problems, please contact us before you purchase an Experience Voucher or make a booking, or upon receipt of your Experience Voucher/ Certificate or Booking Confirmation. Treat your ticket or voucher as you would any other Airline ticket as our Terms and Conditions are comparable to the rest of the Aviation Industry.
For full and current details of Floating Images terms & conditions please go to www.floatingimages.com.au or contact Floating Images Aust P/L.
PLEASE READ CAREFULLY
All Passengers using the services of Floating Images booked either directly or indirectly via a booking agency, do so and accept under Floating Images terms & conditions as advised below, briefly on Floating Images brochure and in full on Floating Images website www.floatingimages.com.au.
A Flight Booking, Experience Certificate or Voucher entitles you to participate in a hot-air balloon flight with Floating Images Aust PTY LTD. Please phone our booking office for any information or bookings. Bookings are essential.
Contact: Ph: +61 (07) 3294 8770. Telephone & Internet Office hours are AEST 8.00 am to 8.00 pm Monday to Sunday.
When you book, purchase or redeem a Floating Images Hot Air Balloon Flight, Experience Certificate, Voucher or Package deal, you understand and accept Floating Images terms and conditions. You become legally bound by these terms and conditions.
Please do not proceed to book, purchase or redeem an Voucher/ Certificate for a Floating Images hot air balloon flight until you have read, understood and accepted the terms and conditions. By paying for and accepting supply of the Service, you agree to be bound by these conditions. If you do not accept these conditions you should contact Floating Images immediately and prior to accepting supply of the Service.
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products Floating Images provides, including accommodation and customised activities arranged by agreement.
Service Operator refers to Floating Images or any independent contractor supplying/delivering the services to you under the your Agreement with Floating Images.
Experience Voucher / Certificate – refers to a voucher to book a Floating Images Hot Air Balloon Flight experience.
Individual Passenger Booking – refers to a booking of 3 people or less booked at the same time, in the one scheduled flight date.
Group Passenger Booking – refers to a booking of 4 or more people booked at the same time, in the one scheduled flight date.
Under no circumstances will Floating Images be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.
Floating Images may arrange for the hot air ballooning to be performed under a ‘code-sharing’ arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, Floating Images accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. Floating Images reserves the right to alter contents of products and location when deemed necessary. Floating Images does however warrant providing services of equal nature and value.
4. Prices: – Prices quoted are valid from 1stJanuary 2019 until 31stMarch 2020. Pricing after 31st March 2020 is available from the company upon request. We reserve the right to change prices without notice. All prices are in Australian dollars (AUD$), and include Goods & Services Tax (GST) at the current rate of 10%. Due to operational issues, Floating Images reserves the right to alter all itineraries and / or fare details, and choice of balloons.
5. Payment methods: – can be cash, cheque, money order, valid credit card (MasterCard, Visa or Amex), bank direct deposit or an approved voucher. Please note, to cover credit cards surcharges, wire transfers, bank and currency exchange rate fees, additional charges may apply. Payment by way of AMEX card will attract a 4% surcharge for processing. This surcharge is non-refundable in the event of a trip cancellation.
6. Bookings: – Full payment or a holding deposit of 50% of the total booking value, at least 14 days prior to your flight, will confirm your booking. Full payment is preferred within 7 days prior to your flight date. Group bookings of 4 or more: full payment preferred within 14 days prior to your flight. Passenger’s names, estimated weights in kilograms and after hours contact or mobile phone number will be required for booking and flight manifest purposes.
7. Weather, Mechanical, Staffing & Other Safety Conditions Hot air ballooning relies on suitable weather conditions in order to proceed safely. Information on specific weather considerations are provided for at the time of making the booking. Additionally, flights may be dependant on mechanical performance or staffing availability. When conditions are deemed by Floating Images to be unsuitable or unsafe to proceed, then trips may not go ahead on the scheduled date. Similarly a trip may be postponed due to less than minimum numbers being achieved. It may be necessary to postpone a flight at any time, if in Floating Images judgment the conditions are not suitable. We reserve the right to cancel a flight at any time up to the moment of launch.
In the unfortunate event that a flight must be delayed, rescheduled or cancelled due to any of the above factors, Floating Images will hold payment in credit and offer alternative booking dates (see section 8). If you are on a ‘balloon package’ (Eg. Ballooning, Koala & Cruising Package) and the flight is cancelled due to any of the aforementioned reasons, the accommodation / meals / transfer portion of the package, if used, must be paid. Floating Images will not accept any liability for travel, accommodation, inconvenience or other costs incurred or lost through such cancellation. International, interstate and country visitors should factor the possibility of short notice cancellation into their plans.
Weather conditions can also affect the duration and route of all flights in all locations. Floating Images endeavours to give each passenger the best ballooning experience possible, subject to the daily wind and weather conditions. With passenger’s safety always at the forefront of pilots concern: a flight altered in route, or landing earlier than anticipated, will be deemed as a completed flight for that day provided the flight is more than 40 minutes duration.
8. Flight Alteration & Cancellation of a Booking:
(a) In the unfortunate event you should have to alter or cancel your booking, certain fees apply:
i) Individual Passenger Booking (1 – 3 passengers)
- Any flight altered or cancelled within 72 hours prior to flight date will forfeit the full fare per person and will not be refunded.
- Any flight altered or cancelled between 72 hours (3 days) and 7 days prior to flight date will incur a rebooking fee of $50.00 per person will be charged or deducted from your refund.
- Any flight altered or cancelled between 8 and 14 days prior to flight date – will incur a $25 cancellation fee per person deducted from your refund or full credit will held against the re-booking of your flight.
- Missed flight: If you fail to show up for your flight or do not arrive in time for the flight and you miss your scheduled flight date; the full flight fare (100%) is forfeited and no rebook or refund will be made. You may send someone else in your place if you wish – please notify us the name and estimated weight of any replacement person. The company has the right to retain all deposits received up to the amount of the cancellation fee and invoices will be issued for any further amounts outstanding. If we are holding a credit card for security and you alter, cancel or miss the flight, the credit card will be debited and/ or invoices will be issued for any further amounts outstanding. You cannot receive a refund on any trips booked with an Experience Voucher/ Certificate. (See Section 12)
ii) Group Passenger Booking (4 – 10 passengers #1).
- Any flight altered or cancelled within 5 days prior to flight date will forfeit the full fare per person and will not be refunded.
- Any flight altered or cancelled between 5 and 7 days prior to flight date will incur a rebooking fee of $50.00 per person will be charged or deducted from your refund.
- Any flight altered or cancelled between 8 and 14 days prior to flight date – – will incur a $25 cancellation fee per person deducted from your refund or full credit will held against the re-booking of your flight.
Missed flight: If you or any member of your group, fails to show up for the flight or do not arrive in time for the flight and miss the scheduled flight date; the full flight fare (100%) is forfeited and no rebook or refund will be made. You may send someone else in your place if you wish – please notify us the name and estimated weight of any replacement person. The company has the right to retain all deposits received up to the amount of the cancellation fee and invoices will be issued for any further amounts outstanding. If we are holding a credit card for security and you alter, cancel or miss the flight, the credit card will be debited and/ or invoices will be issued for any further amounts outstanding. You cannot receive a refund on any trips booked withan Experience Voucher/ Certificate. (See Section 12)
In the case of a passenger cancellation, you will need to provide a Doctor Certificate to advise that you are unfit to fly. Failure to advise cancellation and supply doctor certificate will result in the cancellation or cancellation fees on your ticket and you may not be able to rebook.
#1 Note: Separate cancellation and alteration provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. Floating Images reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
(b) If your flight has been cancelled by Floating Images due to inclement weather or flight safety conditions (see section 7), please contact our booking office as soon as possible to rebook. Your booking details will go into “open dated” status in our bookings system, and the validity date is automatically extended for 3 months. We do ask that you contact us within 90 days to arrange another flight. If the rescheduling of the flight exceeds 90 days, and if there is a price difference since the initial booking date, an adjustment and additional fare payment may be necessary. Rebooking must be done within 12 months of the first cancelled flight date. If rebooking the flight is not possible due to special circumstances, refunds may be considered upon request. There will be no refunds for bookings held on our system for longer than 6 months. Refunds may incur a $25.00 administration fee.
You cannot receive a refund on any trips booked with an Experience Voucher/ Certificate. (See Section 12)
c) If your flight booking or travel voucher has not been purchased directly from Floating Images, but from another party such as a travel booking agent, tour operator or online experience booking service, then that parties conditions of purchase will also apply.
9. Passengers Responsibility
(a) It is the passengers responsibility to advise Floating Images, no later than 48 hours prior to the scheduled balloon flight, the passenger’s names, estimated weights in kilograms and after hours contact or mobile phone number (to be switched on) for flight manifest and contact purposes.
(b) It is the passenger’s responsibility to ensure they/ you arrive at the designated meeting place prior to the advised meeting time. You should have received booking confirmation details of your flight; please notify the Floating Images office immediately and prior to your flight date if you do not have this information. You are also required to follow the check-in procedure outlined in the confirmation letter the evening before your flight. If you do not contact the duty pilot as required between 7.00 and 7.30 p.m., Floating Images cannot be held liable for the consequences of not checking in with your pilot and receiving the latest instructions.
(c) In the interests of safety, passengers undertake to follow the advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. Passengers also agree to indemnify Floating Images, its owners, officers and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.
(d) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. You agree to indemnify Floating Images, its owners, officers and employees against any incident related to your health occurring during or after supply of the Services.
(e) Floating Images requires each passenger to sign a standard Floating Images ‘Registration, Medical Check & Assumption of Risk’ before the flight. When you sign this, you are operating under Floating Images Australia Air Operators Certificate SQ578387, issued by the Civil Aviation Safety Authority of Australia. Passengers will be briefed and given safety instructions on the day. This includes take off & landing positions.
(f) Personal belongings taken on board at the passenger’s own risk.
(g) Ballooning is an outdoor adventure activity, and Floating Images cannot be held liable for damage to any clothing and/ or other personal property. Suitable clothing and enclosed sturdy footwear must be worn.
- Entry Restrictions.
a) Weight notification: Floating Images will require, for flight manifest purposes all passengers’ names and estimated weights (in kilograms). Please advise the booking office if any client is over 90 kilograms, or have any medical issues.
As weight is an important factor in a hot air balloon; passengers weighing 115 kg or over attracts a 50% surcharge.
Due to safety factors passengers over 130kg cannot participate in hot air ballooning.
b) Minimum Age Requirement: Children ages are between 6 to 12 years.
Children are welcome and must be accompanied by a paying adult. The child must be able to see over the edge of the basket (1.2m high) unaided by any person or objects for safety reasons. Infants are not permitted due to the Civil Aviation and Safety Authority (CASA) regulations and guidelines. Adult prices will apply from age 13 upwards.
c) Disabled passengers are able to balloon, although limitations do apply due to the Civil Aviation and Safety Authority (CASA) regulations. CASA requires that all passengers are able to embark and disembark a balloon basket unassisted for safety reasons. No wheelchair facilities are available. Disabled persons participating in the balloon flight do so at their own risk and the company accepts no liability for any damage or injury caused.
As the flight is for approximately 1 hour, passengers must be able to stand unaided for the duration of the flight. (i.e.: no additional aids such as seats, walkers, sticks or crutches are permitted in the basket). If in doubt, an able bodied person (friend or relative) must accompany the “slightly infirm” passenger.
d) Pregnant women. Regrettably under the Civil Aviation and Safety Authority (CASA) regulations and Floating Images’ policy we do not fly women at any stage of their pregnancy.
e) Diving: Those persons diving the day or night before travel should check with a qualified dive master regarding their ballooning jo We do not fly above 4,500 feet altitude and most flights are around 2,500 feet altitude. Passengers diving the day or night before travel who participate in ballooning do so at their own risk, and the company accepts no liability for any damage or injury caused.
f) Covid 19 restrictions: During the Covid 19 restrictions all passengers will be required to complete a Passenger Covid Safe Pre-Flight Questionnaire and follow the FIHABF Covid 19 Policy & Safety Plan requirements.
11. Additional Booking Information
a) Standard Ballooning Program: Please allow 3 – 4 hours for the balloon activity program, which includes the inflation, the flight, deflation & packing up, flight program transportation, and a restaurant breakfast with commemorative flight certificate presentation. Flight program, times and duration may vary slightly at the pilot’s discretion. Scenic flight time is approximately 60 minutes of ballooning.
b) All Ballooning Packages advertised on Floating Images website, brochures and fliers include an approximate 60 minute flight. 30 minutes flights are available for group bookings of 18 or more passengers on request.
c) Days of Operation – Floating Images operate daily, at sunrise, all year around with the exception of unsuitable weather or insufficient passenger’s numbers.
d) Minimum Numbers – The balloon basket/s takes a maximum of 10 – 11 passengers at any one-flight time, and can fly on a minimum of about 4 passengers – but we also need to take into account total passenger weights per flight. Our normal ballooning tours depart daily, (weather and numbers permitting of course), and a booking of just 1 person is more than welcome to join others in our basket on the day. In the event that minimum numbers are not met, we reserve the right to reschedule your balloon flight for a later date (see Section 7).
e) Group Passenger bookings:
i) Refers to a booking of 4 or more people booked at the same time in the one scheduled flight date.
ii) The balloon basket takes a maximum of 10 – 11 passengers at any one-flight time, but we also need to take into account total passenger weights per flight.
iii) Group discounts will only apply if the average weight of all passengers in your group is below 90 kgs per person overall.
Eg Total weight of all passengers in your group divided by the number of people in your group equals less than 90 kgs pp.
iv) Group discounts will only apply to direct bookings with, and payment to Floating Images booking office.
v) Group discounts may be wavered for exclusive group bookings from alternative and negotiated launch sites located over 50 kms from our pre-nominated meeting point in Ipswich.
vi) Exclusive group bookings at alternative launch sites or regional centres will incur additional charges for associated travel, accommodation & staffing costs.
vii) After flight restaurant breakfast may or may not be included in the exclusive group; tailored alternative and negotiated launch sites located over 50 kms from our pre-nominated meeting point in Ipswich; or regional charter ballooning packages pending location and availability. Package prices and inclusions will be tailored direct with the clients prior to confirmation.
viii) 30-minute flights are available for group bookings of 18 or more passengers on request.
ix) Separate cancellation and alteration provisions may apply to large groups and customised events. These are specified on the group booking documentation supplied.
x) Group discounts do not apply to the purchase of Experience Voucher/ Certificates.
f) Discounted bookings & vouchers
Any discounts or special offers are only available on the full recommended retail price and are not valid in conjunction with any pre-existing discounts or seasonal specials. Any bookings made using a discount or special offer are non-refundable. Bookings are transferable to other individuals and are valid only for the period indicated thereon. All terms relating to Alteration and Cancellation (see Section 8) apply, however the value remains non-refundable.
Floating Images takes photographs during your flight which are available for purchase by guests who participate in the flight. By travelling with Floating Images you are accepting that you assign all copyright to Floating Images & acknowledge that Floating Images has & reserves the right to use such publicity photos, videos and/or films in any medium & in any reasonable manner whatsoever without payment or notification to you
h) Travel insurance: is NOT included in the tour price. Floating Images strongly recommends that passengers arrange their own travel insurance to cover against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
i) Aviation Insurance: in Australia is governed by the Civil Aviation (Carriers’ Liability) Act 1964 (Qld). Floating Images’ certificate of Compliance and currency may be viewed on our website floatingimages.com.au and by clicking on the item below. Further details may be found at the Civil Aviation Safety Authority (CASA) web site.
j) Insurance Indemnity: Floating Images insurance indemnity is limited to the extent of insurance cover maintained by the company and subject to the Civil Aviation (Carriers’ Liability) Act limits.
|CASA Air Operators Certificate||Aviation Public Liability Insurance||Australian Tourism Accreditation Program|
- Floating Images Experience Certificates/ Experience Vouchers – Terms & Conditions of Purchase & Use.
- A Floating Images Experience Voucher/ Certificate is non-refundable 5 days after initial date of purchase. Refunds granted within the 5-day period will only be issued to the original Experience Voucher/ Certificate purchaser only.
- All Floating Images Experience Voucher/ Certificates are valid only when fully paid by the purchaser or distributor, and are issued and identified by the existence of an expiry date and voucher number.
- All Experience Voucher/ Certificates must be booked and used within the stated validity period.
- Floating Images Experience Voucher/ Certificate purchased on or after 1 November 2019 will remain valid for 36 months from the date of purchase subject to the following:
a) If the Floating Images Experience Voucher/ Certificate is not booked and taken within 12 months, the amount paid for the voucher will be preserved for a further 24 months but Floating Images will not be obliged to offer the ballooning experience at the same price.
b) After 12 months since initial purchase, if the price of the ballooning experience has increased, an additional amount will need to be paid at the time of booking.
c) If your Experience Voucher/ Certificate has expired after 36 months validity from the date of purchase, the voucher will not be extended.
Expired Experience Voucher/ Certificates are non-refundable in whole or in part.
- If you have a Floating Images Experience Voucher/ Certificate purchased before 1 November 2019:
Floating Images Experience Voucher/ Certificate must be booked and taken within 12 months of purchase, unless stated otherwise.
- Always check the validity of your voucher as the voucher expiry date and terms are subject to change when applied to any discounted bookings/vouchers, donations, second hand vouchers, third party monetary Gift or Experience vouchers or if part of a loyalty program.
- The purchaser or recipient of a Floating Images Experience Voucher/ Certificate, at any time during the validity period, can make a booking for their ballooning experience by contacting Floating Images directly via telephone, email or website (Contact us).
- Experience Vouchers/ Certificates are fully transferable to other individuals and are valid only for the period indicated thereon.
If another Experience certificate or voucher is to be issued, there will be a $15.00 administration fee.
- Experience Vouchers/ Certificates cannot be redeemed / exchanged for cash or refunded in part or full.
- Once the Experience Voucher/ Certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (see Section 7) apply, however the value remains non-refundable.
- Floating Images Experience Voucher/ Certificate holders are bound by all Floating Images conditions of travel & use including flight cancellation policies.
- Floating Images accepts no responsibility for lost, stolen or fraudulent Experience Voucher/ Certificate. It is the holder’s responsibility to ensure the safe keeping of the Experience Voucher/ Certificate.
- i) An Experience Voucher/ Certificate, is an open dated balloon flight offering the purchaser and / or recipient flight booking date flexibility, valid from the date of purchase and as per the expiry date nominated on the Experience Voucher/ Certificate and subject to the terms & conditions. Each Experience Voucher/ Certificate is issued for one (1) person for one (1) flight only.
ii) Should an Experience voucher Voucher/ Certificate validity be longer than 12 months, Floating Images will provide the same value as the amount paid for that Voucher/ Certificate in credit to a maximum of 3 years since date of issue, however any change/ difference of price at the time of redemption is to be paid by the customer. This applies not only to Floating Images vouchers but also third party & online experience booking service agents vouchers ie the customer will fund any change/ difference of price at the time of redemption if the voucher is longer than 12 months validity/ 12 months since date of purchase.
- An Experience Voucher/ Certificate once redeemed must be presented to the pilot on the scheduled flight morning, once the flight has been undertaken.
- Aside from the Experience Voucher/ Certificate Recipients name, each Experience Voucher/ Certificate will state its:
(1) Experience date flight validity including the restaurant breakfast program; or
(2) Experience date flight validity excluding the restaurant breakfast program.
The Experience Voucher/ Certificate holder can upgrade Experience Voucher/ Certificate if they wish, to include a restaurant breakfast by paying the cost difference between the two ticket types.
- Experience Voucher/ Certificate extensions are only granted under special circumstances, and only at the discretion of Floating Images. Please note however, extensions attract administration fees, so it is in the Experience Voucher/ Certificate holder’s best interest not to let the voucher expire.
- Floating Images Experience Voucher purchased before 1 November 2019: Should you need to extend the validity of your Experience Voucher/ Certificate beyond the nominated voucher expiry date, extension fees apply:
i) If your Experience Voucher/ Certificate has not yet expired, and you cannot take the flight before the expiry date, we can extend your voucher for an administration fee of $15 per month per person per voucher for a maximum of 2 months only.
ii) If your Experience Voucher/ Certificate has already expired and you contact us within 30 days (1 month) of its expiry date, we can extend your voucher for an administration fee of $30 per person per voucher for one month only.
iii) If your Experience Voucher/ Certificate has already expired and you contact us more than 30 days after the expiry of your voucher, the voucher cannot be extended under any circumstances. Expired Experience Voucher/ Certificate are non-refundable in whole or in part.
If your Experience Voucher or travel voucher has not been purchased directly from Floating Images, but from another party such as an online experience booking service, a travel booking agent or tour operator, then that parties conditions of purchase will also apply. ____________________________________________________________________________________________________________
All transactions involving FLOATING IMAGES are deemed to be made directly with the respective vendors of the products and services selected. For the ballooning sector this will be Floating Images Aust. Pty Ltd trading as Floating Images Hot Air Balloon Flights and Brisbane Hot Air Balloon Flights ABN 32 256 337 589. Air Operators Certificate Number SQ578387.
For non-ballooning products / packages will be with third parties as stated. FLOATING IMAGES is not the principal or agent for the vendors and package partners and shall not be involved in any claim or dispute or be liable for any loss or damage that may arise in relation to such transactions.
FLOATING IMAGES does not warrant the accuracy, completeness, suitability or reliability of any information, service or product listed at FLOATING IMAGES website.
Under no circumstances, including negligence, shall FLOATING IMAGES be liable for any loss, claim, or any direct, indirect, incidental, special or consequential damages (including but not limited to lost profits or lost savings) which arises out of or is in any way connected with the use of any information, any listing of any data at FLOATING IMAGES or any delay or inability to use this web site whether based on tort, contract, strict liability or otherwise.
Jurisdiction In states or jurisdictions where exclusion or limitation of liability for direct or consequential or incidental damages are not allowed, FLOATING IMAGES’ liability shall be limited to the greatest extent as may be permitted by law and all use is governed by the prevailing law in Queensland, Australia and this is implicitly acknowledged.
This web site may contain links to other sites maintained by third parties. FLOATING IMAGES is not responsible for and does not operate or control any information or services provided on such third party sites. The links are provided solely for convenience and do not constitute an endorsement by FLOATING IMAGES.
FLOATING IMAGES reserves the right to revise the terms and conditions contained herein. Visitors to the site shall be responsible for reviewing such terms and conditions regularly and the continued use of the web site following changes made shall constitute acceptance of such amended terms and conditions.
The compilation of the information contained herein is copyrighted and may not be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred, or any information, services or products obtained from this web site sold without the express written consent of FLOATING IMAGES, and where necessary, other information providers. Travel Agents selling Floating Images product are explicitly allowed to use the material in their promotion of Australia, Queensland, Ipswich, the Scenic Rim, Somerset countryside regions and Floating Images directly by downloading from this site. Product and company names mentioned herein may be the trademarks or registered trade marks of their respective owner
Floating Images Aust Pty Ltd – Hot Air Balloon Flights – ABN 32 246 337 589 – Terms & Conditions subject to change without notice. Nov 2019