We are Open & Flying !

COVID-19 UPDATE

Floating Images Hot Air Balloon Flights is committed to safety and caring for the health and well-being of our customers, staff, tourism suppliers, landowners, family and friends.  As social distancing in a hot air balloon is not as practical, or as easy as it is on the ground, our experienced Chief Pilot and crew will ensure extensive safety measures to prevent the spread of COVID-19 on all flights.

We have developed a COVID-19 Policy and Safety Plan to keep you safe while you experience the adventure, magic and romance of a balloon flight over the heritage city of Ipswich, Scenic Rim & Somerset countryside. Check out balloon flight packages from exclusive to our boutique groups with less than 10 passengers.

COVID SAFE INFORMATION                                                                                       

 

January 2022

Floating Images has a Covid Safe Plan in place to ensure everyone’s safety for the duration of our balloon experience.

In line with current government restrictions and guidelines, Floating Images is operating under the Queensland Tourism & Accommodation Industry Covid Safe Plan (approved by Qld Health) to ensure that we are all COVID Safe. Qld Government Health Statement of Compliance.

As per the Queensland Government guidelines to mitigate the risk to staff and passengers, all passengers will need to be fully vaccinated if flying from the 17th December 2021 onwards.  This will be checked upon booking and certificate of proof will need to be sighted prior to your flight.

THANK YOU for your patience and support during this time.  We can’t wait to fly you soon!

Please be kind to our staff – help keep everyone safe.

Please take a moment to read through the following details for your flight and please ensure you and all members of your flight party understand your obligations before arriving for your flight.

To ensure your safety Floating Images is doing the following:

  • All Floating Images Hot Air Balloon Flights staff are fully vaccinated.
  • All Floating Images team members have undertaken the COVID-19 Infection Control training provided by the Australian Government Department of Health
  • All Floating Images team members have undertaken the “Covid-19 Hygiene Awareness for Drivers” training by the DRVR Training & Transport Alliance Australia.
  • Floating Images will be abiding by Qld Government Health regulations in relations to outdoor gatherings and will limit capacity of balloons accordingly.
  • We ask that, when not in the balloon, you abide by the social distancing recommendations of 1.5 metres.
  • Floating Images is undertaking regular cleaning of all touch points and equipment
  • We have reduced the number of touchpoints to reduce surface areas for possible contamination
  • All Floating Images staff have downloaded the Qld Check In & COVID safe app to ensure that contact tracing is possible.
  • Alcohol based hand sanitizer will be available to you upon arrival as well as entering and existing our vehicles.
  • We will provide masks which you are welcome to wear throughout your morning, should you so wish.

Passenger Obligations:

  1. All passengers are required to complete and return a Passenger Covid Safe Pre-Flight Questionnaire
  2. All passengers will be required to comply and respect all Floating Images staff ballooning operational and Covid Safe Policy and Safety Plan requirements (as found on our website).
  3. All passengers will be required, under Qld Health directive, to Check In at the flight meeting point using the Check In Qld App.
  4. Don’t worry if you don’t have a Smartphone or the App – we’ll be able to help check you in.
  5. All passengers with flights dated 17 December 2021 onwards, under the Qld Health directive, will be required to be fully vaccinated to undertake our ballooning experience and attend the after flight restaurant breakfast. We are not permitted, under this directive to fly unvaccinated passengers. Proof of vaccination is required.
  6. All passengers may be non-contact temperature tested at the meeting point on flight morning.
  7. All staff and passengers where ever possible, will be required to social distance and use hand sanitizer regularly.
  8. In the Floating Images transfer vehicle and whilst in the balloon basket all participants will be encouraged to wear a face mask. You may bring your own if you wish.

If you or any members of your group answers “yes” to any question # 1 – 2 in the Passenger Covid Safe Pre- Flight Questionnaire and/ or from 17 December 2021 onwards are unvaccinated, please do not proceed with your balloon flight.  You can, depending on our terms & conditions guidelines (found on our website https://www.floatingimages.com.au/tandc/  either cancel your flight booking, reschedule your flight booking to an alternative date or nominate an alternative person/s to fly in the non-Covid-19 safe passenger/s place.  Please contact Floating Images ASAP to discuss the options available.

We hope that you understand the need for these measures in the current COVID-19 environment. If you are not comfortable with any of these measures, we ask that you contact our Reservations Team immediately so that we can discuss your flight.

For a copy of our COVID Safe Plan please email bookings@floatingimages.com.au